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Position: Performance and Monitoring Agent (Job code: WN02)

Job Description: Responsible for 24/7 monitoring of customer network identifying defined problems that require some analysis by using existing procedures, techniques and methods. Specifically: � Minimizing downtime by detecting problems early. � Basic problem analysis. � Developing new checks/balances via scripting of use cases. � Sending notifications and recommendations to customer � Log data for analysis Organizational Position: Member of Proactive Support Team, reports to Proactive Line Manager Interfaces: This individual interfaces with PAS team and internal customers.

Requirements: Tools: EWS, SONAR, ITK, VSE, various scripts Microsoft Outlook, Excel, Word CORE/CRITICAL COMPETENCIES: � Excellent oral and written communications skills � Excellent interpersonal and customer relations skills (both internal and external) � Able to drive change � Exhibits high initiative skills � Capable of developing technical documents and papers � Exhibits planning, organizational and administrative skills � Understand the necessity for improvement and change. � Telecom knowledge preferred � Perl scripting language preferred

Location: Texas-Plano
Send Resumes to: [email protected]

Position: UMTS/GSM SW Update Engineer ((Job code: WN03)

Job Description: UMTS/GSM SW Update Engineer Engineer to load update packages on customer's UMTS/GSM networks. The main activity consist of loading software packages on GSM and UMTS nodes for our North American customers. Perform SW record comparison, health check and alarm clearing before and after correction loading. Customer's nodes include: - GSM: MSC/HLR, BSC, APG - UMTS: RNC, RBS, MGW

Requirements: Pertinent Experience of four (4) plus years of relevant experience with Ericsson software. Engineer should have good knowledge/experience with: - Ericsson UMTS products (RNC, RBS, MGw) update handling - AXE software update, RP SW and APG loading - Scripted packages using OSS - OSS OPS and SMO script handling tools - Live nodes/Emergency handling Process good communication skills, able to communicate clearly and coordinate activities with customers and Ericsson support engineers Work is performed locally in Plano office, remotely logging onto customer network, using Citrix and SSH. Night shift work generally from Sunday thru Thursday night.

Location: Texas-Plano
Send Resumes to: [email protected]

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