Open Positions
Position:
Performance and Monitoring Agent (Job code: WN02)
Job
Description:
Responsible for 24/7 monitoring of customer network identifying defined
problems that require some analysis by using existing procedures,
techniques and methods. Specifically: � Minimizing downtime by detecting
problems early. � Basic problem analysis. � Developing new
checks/balances via scripting of use cases. � Sending notifications and
recommendations to customer � Log data for analysis Organizational
Position: Member of Proactive Support Team, reports to Proactive Line
Manager Interfaces: This individual interfaces with PAS team and
internal customers.
Requirements:
Tools: EWS, SONAR, ITK, VSE, various scripts Microsoft Outlook, Excel,
Word CORE/CRITICAL COMPETENCIES: � Excellent oral and written
communications skills � Excellent interpersonal and customer relations
skills (both internal and external) � Able to drive change � Exhibits
high initiative skills � Capable of developing technical documents and
papers � Exhibits planning, organizational and administrative skills �
Understand the necessity for improvement and change. � Telecom knowledge
preferred � Perl scripting language preferred
Location:
Texas-Plano
Send
Resumes to:
[email protected]
Position:
UMTS/GSM SW Update Engineer ((Job code: WN03)
Job
Description:
UMTS/GSM SW Update Engineer Engineer to load update packages on
customer's UMTS/GSM networks. The main activity consist of loading
software packages on GSM and UMTS nodes for our North American
customers. Perform SW record comparison, health check and alarm clearing
before and after correction loading. Customer's nodes include: - GSM:
MSC/HLR, BSC, APG - UMTS: RNC, RBS, MGW
Requirements:
Pertinent Experience of four (4) plus years of relevant experience with
Ericsson software. Engineer should have good knowledge/experience with:
- Ericsson UMTS products (RNC, RBS, MGw) update handling - AXE software
update, RP SW and APG loading - Scripted packages using OSS - OSS OPS
and SMO script handling tools - Live nodes/Emergency handling Process
good communication skills, able to communicate clearly and coordinate
activities with customers and Ericsson support engineers Work is
performed locally in Plano office, remotely logging onto customer
network, using Citrix and SSH. Night shift work generally from Sunday
thru Thursday night.
Location:
Texas-Plano
Send
Resumes to:
[email protected]
